Return Policy

We want you to love your purchase. If something isn’t right, we’ll make it simple to fix.

Return Eligibility

30 days from delivery for returns of unused items in their original, undamaged packaging.
Multi-packs and bundles must be returned complete (all pieces/items).
Items returned used/soiled, missing parts, or outside the window may be ineligible or subject to a partial refund.

Non-Returnable Items

Live mealworms and any live/perishable insects (see our Arrive Alive Guarantee for coverage).
Used/soiled products or items damaged due to misuse or improper repacking.
Clearance/Last-Chance items and gift cards.
Any free gift or gift-with-purchase (GWP) kept without returning the qualifying item may have its retail value deducted from the refund.

How to Start a Return

Email info@milosmealworms.com with your order number and reason for return.
You’ll receive a Return Authorization (RMA) with packing instructions and the return address (Riverside, CA).
Please ship the item within 14 days of receiving your RMA.

Return Shipping Costs

For change-of-mind returns, the buyer pays return shipping (we can provide a prepaid label and deduct the cost from your refund upon request).
If we made a mistake or the product is defective, we’ll cover or reimburse reasonable return shipping.

Refunds & Exchanges

Refunds go to the original payment method within 10–14 business days after inspection.
Original shipping charges are non-refundable once an order has shipped.
Need a replacement? Contact us — if inventory allows, we’ll process an exchange after receiving your return.

Damaged or Defective on Arrival

Email photos of the product and all packaging within 48 hours of delivery. We’ll arrange a replacement or refund.
Keep all packaging until your claim is resolved (carriers may require inspection).

Wrong Address / Refused / Unclaimed Packages

If a shipment is returned to us, we can reship (buyer pays new shipping) or refund the product price less original shipping once it arrives back in sellable condition.