📦 Returns Policy — Accessories & Supplies

We want you to love your purchase. If something isn’t right, we’ll make it easy to fix.

✅ Return Eligibility

30 days from delivery for returns of unused items in original, undamaged packaging.
Multi-packs and bundles must be returned complete.
Items returned used, missing parts, or outside the 30-day window may be ineligible or partially refunded.

🚫 Non-Returnable Items

Live mealworms (see Live Mealworms Shipping & Arrive Alive policy).
Used/soiled products or items damaged by misuse or improper repacking.
Clearance/Last-Chance items and gift cards.
Free gifts or gift-with-purchase items (if the qualifying product is not returned, the gift’s value may be deducted from the refund).

📧 How to Start a Return

Email info@milosmealworms.com with your order number and reason for return.
You’ll receive a Return Authorization (RMA) with packing instructions and our return address (Riverside, CA).
Ship the item back within 14 days of receiving your RMA.

🚚 Return Shipping Costs

Change of mind: Buyer pays return shipping (we can provide a prepaid label and deduct the cost from your refund upon request).
Our mistake or defective product: We’ll cover or reimburse reasonable return shipping.

🔄 Exchanges

Need a replacement of the same item? Contact us—if inventory allows, we’ll process it as an exchange once your original item is received and inspected.

💳 Refunds

Refunds go to the original payment method within 10–14 business days after the return is received and inspected.
Original shipping charges (including expedited/express) are non-refundable once an order has shipped.
Returns that arrive damaged from inadequate packing may qualify for a partial refund.

📦 Wrong Address / Refused / Unclaimed Packages

If a shipment is returned to us, we can:

Reship (buyer pays new shipping), or
Refund the product price less original shipping after the package arrives back in sellable condition.